Manitoba Liquor and Lotteries
FT Banquet Captain Location Hybrid work in Winnipeg, MB :
All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.
If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.
Job Purpose
Reporting to the Floor Manager, Event Centre Operations, the Banquet Captain is responsible for supervising event staff while running banquet and concert events. The incumbent provides superior and professional customer service while working with clients to ensure that all of their event needs are met.
Job Responsibilities
- Monitor staff work performance.
- Train new Ushers, banquet servers and ushers..
- Monitor business flow and labour management
- Encourage a climate that supports diversity, teamwork, and collaboration
- Provide professional food service to customers based on customer requirements.
- Assist with the set up and preparation of the banquet room, bars, and theatre
- Ordering and Inventory
- Enter in invoices in the point of sale system.
- Administrative tasks.
- Performs other duties as assigned
Primary Qualifications
- Must have one to two (I – 2) years previous customer service experience, preferably in the food service/hospitality industry
- Leadership/supervisory experience is required.
- Basic skills in Microsoft Office (Excel and Word), Outlook and DSC Systems are required.
- Excellent interpersonal and communication skills in providing customer service.
- Physically capable of lifting up to sixty (60) lbs. Ability to perform repetitive physically demanding duties.
- The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include building strategic performance, coaching and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.
- Ability to work a variety of shifts based on the requirements of a twenty-four (24) hour per day, seven (7) day per week operation.
- Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.
Secondary Qualifications
- Bilingual (French/English) language skills.
- Post-Secondary education in the hospitality sector.
- Knowledge of mixology and bartending.
- Completed or ability to complete “Smart Choices” Responsible Service and Safety Program (manager level).
- Training in customer service, service etiquette, and wine education.
A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package Work/Life Balance and Wellness
- Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- Hybrid Work Model: Remote/Office work for eligible positions.
- Flex Time: Flexible shifts and work hours for eligible positions.
- Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
- The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture – we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.
Vacation
- Accrue up to 10 paid vacation days per year during the first 2 years of employment.
- Accrue 15 paid vacation days per year after 3 years of employment.
- Accrue 20 paid vacation days per year after 5 years of employment.
- Accrue 25 paid vacation days per year after 9 years of employment.
- Accrue 30 paid vacation days per year after 19 years of employment.
Retirement Savings Plan
- Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
- Voluntary Group Registered Retirement Savings Plan
Health Insurance and Benefits
- Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependants. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.
Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.
World-wide Travel Health Benefits Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member
Training and Development
- Educational Assistance: Tuition reimbursement for eligible employees.
- Training: Variety of courses and programs to support skill and professional development.
- Career progression: Internal job posting system that provides opportunities for a variety of career paths.
- Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.
Discounts and Rewards
- Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
- Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.
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